Terms and conditions on our website - Gustapro.ro

Terms and conditions Gusta Pro Romania SRL
Dear visitor, thank you for accessing our site and being interested in our products and services. Before placing the order, please read the information below carefully, in order to inform you correctly about the purchase process and to guide you through all the necessary steps, so that in the end you will be satisfied with the purchasing experience. online on the website www.gustapro.ro

We would like to mention that access to and use of this website is subject to the terms and conditions below and other applicable laws. If you do not agree with the rules specified here, please do not use the site www.gustapro.ro

Customers, both individuals and legal entities, by placing an order confirm that they have read and accepted the terms and conditions regarding the use of the online store.

Also, the content on this site is protected by copyright, so it is forbidden to copy or reproduce pictures, articles, product descriptions and other texts if they are not intended to purchase the products.

The terms and conditions may be modified by Gusta Pro Romania SRL.

General information

Gusta Pro Romania SRL, headquartered in Bucharest, 256G Bessarabia Blvd.
J40 / 11759/2020
C.I.F. RO 43058561
Administrator: Vlad Ili

The place where the online commercial activity takes place: the website www.gustapro.ro

The price of the products
The price of the products displayed in the online store gustapro.ro is expressed in RONI and contains VAT. The price of the products does not include the shipping fee, it is paid by the Buyer depending on the option chosen on the site (delivery method). Exceptions are the cases in which special promotion campaigns or orders with a value of over 300 Lei are carried out. The prices of the products presented on this site are subject to change without notice. In the case of large volume orders, prices may change as a result of negotiations.

Product images
The images of the products presented on the gustapro.ro website are used in accordance with the law of intellectual property rights. The images belong both to the authors or producers represented by www.gustapro.ro, with the right to use them, as well as their own images. The images of the products have an informative, presentation character. The colors in product images may be influenced by the settings and features of the device used.

Expiration date
The validity term of the products sold by Gusta Pro Romania SRL through the website www.gustapro.ro, is the one given and inscribed by the manufacturer on the packaging.

Availability in stock
Product specifications are mentioned on the page of each product. Some products may become unavailable in stock at some point. The seller is not obliged to notify the customer of the stock available in real time.

Declaration of conformity and warranty
Products purchased through this site benefit from a declaration of conformity, if applicable, specifying the batch number, expiry date, quantity. The product details as well as instructions or instructions for use may also be communicated where required.

Gusta Pro Romania SRL does not assume responsibility and cannot be held liable for damages caused by improper use of products purchased through this site, because they are properly labeled and their defective use or for destinations other than those mentioned is the sole responsibility of the buyer.

Your registration obligations:
In order to place an order through the website www.gustapro.ro, you must have a valid email address. The email address will be associated with your account and through which the communications related to the purchase, validation and order confirmation process will be made.

When placing orders on the site, you state on your own responsibility that you are of legal age to enter into a contract. You also agree to:

(a) provide true, accurate and complete data about you, as required in the registration form on www.gustapro.ro

(b) maintain and update, when the situation so requires, the registration data in order to maintain their accuracy and precision.

If you provide information that is inaccurate or incomplete, Gusta Pro Romania SRL has the right to suspend or terminate your account for a specified or indefinite period, as appropriate.

Data protection

Upon completion of the process of completing your survey you are responsible for maintaining the confidentiality of your data and content and you are solely responsible for all actions taken within your data. You also agree to:
notify Gusta Pro Romania SRL immediately if your data has been used by other people or if other security problems occur
to make sure that you have disconnected from the Gusta Pro Romania SRL network at the end of each session.

Gusta Pro Romania SRL cannot be and is not responsible for any loss caused by the non-fulfillment of the above conditions

Registration data and other information about you are subject to the privacy policy. By using the site, you accept the collection and use of the information necessary for the good development of the trader's activities and of the site www.gustapro.ro

We will use this information to communicate, issue the invoice and ship the goods. We undertake not to sell or use this data for purposes other than those strictly related to the proper conduct of business.

Placing the order

Orders to Gusta Pro Romania SRL can be placed:
without a customer account by filling out an order form on the site, on the Contact page, along with providing the required data: email address, name and phone number
without using the site, via email or at the phone number displayed.

For the ordering method stated above in the point, it is necessary to follow several steps:

Step 1: Choosing products
Navigating through the online portfolio is simple and can be done by scrolling through the product categories displayed on the left side of the page. If, after choosing a subcategory, you do not identify the product you are looking for in the displayed list, you can use the search bar where you enter the name of the product you are looking for.

Once you have found the product you want, you can press the Buy button directly. The desired product arrives in your cart which is displayed at the top right of the page. You can also go to the product page by clicking directly on the image or its title where you can check all the information about its characteristics: price, availability in stock, packaging, unit of measure, etc. You can continue browsing the product catalog to choose other products you want.

Step 2: Shopping cart
Once you have added the products of interest to the shopping cart, simply click the "View cart or complete the order" button to see its full contents and change the desired quantity or even give up a certain product. Pay attention to the unit of measure for each product to avoid wrong order. The cart is always available for viewing on every page of the store, and you can switch at any time from choosing the products in the catalog to preparing the purchase. When you decide that your order is fully formed, click on "Execute Order". Under your order, the cost of the purchase will appear.

Step 3: Choose the delivery option
Then select an option on order delivery (the corresponding price is next to each option). For details on delivery options, check the "Product delivery" page in the "Delivery conditions" menu.

Step 4: Fill in the contact details.
Entering your contact details It is an important and mandatory action to fulfill your order. In case of entering the wrong data, fulfilling the order is impossible.

Step 5: We choose the payment method
Select a payment method for the products. If you choose the online payment option via a bank card (if available), you will be redirected to the payment processor page. For more details on payment options, check the "How to pay" page in the footer.

Then check the box accepting the Terms and Conditions (we recommend that you read them), and then press the "order" button.
We will send you an email confirming receipt of your order in the system. This message will not constitute a firm acceptance of your order.

In the shortest time we will analyze the received order. After verifying all the data necessary to conclude the commercial transaction, it will be processed.

If there are any ambiguities or certain inconsistencies, you will be contacted by telephone by an operator to clarify any information necessary to complete it.

The moment of acceptance of your order is the conclusion of the distance contract and the start of delivery, according to the chosen payment and delivery conditions.

When the order leaves our headquarters for delivery, you will be notified with an e-mail regarding its completion.

Step 6: Shipping and receiving
Our operator will contact you by phone to confirm the delivery time and address. After that, the courier will arrive at your place, who will bring the order and receive the payment (in case you have chosen the RAMBURS payment method).

The seller has the right to cancel an order that does not meet the validation conditions:
Buyer data is incomplete or incorrect
the products from the Buyer's order are unavailable
there are system errors that could generate the wrong prices
Invoicing is done at the prices displayed at the time of registration of the order, except for any errors or changes in VAT. The invoice will not include the delivery fee.

Method of payment
To pay for your order, you can choose between:

Refunds. Payment in cash by courier, upon delivery.
Credit card.
Bank transfer. Payment without cash on the company's bank account:


Bd.Basarabia 256G, et.6, mun. Bucuresti

Nr.ord.Reg.Com./An J40 / 11759/2020

C.I.F. RO 43058561

RO55OTPV110001291738RO02 - OTP BANK

The prices presented on the site do not include delivery / transport fees. Delivery / transport taxes are paid additionally by the buyer at their request.

Delivery method
The delivery of the products to the Buyer is made only on the Romanian territory through the courier service. Delivery of ordered products is made within a maximum of 2 working days from its confirmation.

The products sold through the online store www.gustapro.ro that require special transport, with a temperature regime adapted to the technical quality requirements, are transported to the appropriate destination, so as to ensure their quality.

Cancellation of orders
The customer is allowed to cancel the placed order while its status is Pending or Processing.

Orders placed online can be canceled in the following cases:
No reason for the Buyer before delivery of the order. This can be done by sending the Buyer a cancellation message by filling out the form on the contact page or by phone. Following the cancellation of an order, its status in the Buyer's account will also change.
By the Seller, by not fulfilling the conditions for validating the orders.
In the case of the RAMBURS payment method, when the Buyer is not found at the delivery address specified in the order, or refuses the package upon delivery.

Return products
According to the legislation in force, the waiver of purchase is applicable only to individual customers. Thus, the consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 working days from the receipt of the product or, in the case of services, from the conclusion of the contract.

The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with the labels intact and the documents that accompanied it).
If within 15 days from the date of termination of the contract by the buyer, the latter does not return the product, the unilateral termination of the contract loses its applicability.

General return conditions:
The cost of transporting the returned products is entirely the responsibility of the customer.
The amount refunded does not include taxes arising from transport costs.
We reserve the right not to accept for return products that show physical changes, bumps, shards, scratches, shocks or other signs of wear.
If the returned product was purchased within a promotional period accompanied by another gift product, the gift related to the basic product, which is the subject of the return, is also returned.

Return Exception:
Products purchased by legal entities;
Products that have undergone physical changes, blows, shards, scratches, etc .;
Products made to the consumer's specifications (individual order) or distinctly customized products, as well as products that by their nature, cannot be returned;
Products that can degrade or deteriorate rapidly;

Other observations
Gusta Pro Romania SRL may, in certain circumstances, without prior notice, deactivate and / or close the accounts of those users who repeatedly violate the Terms and Conditions of Use.

Gusta Pro Romania SRL is not responsible for the content, quality or nature of the sites reached through links on this site (links of a commercial or advertising nature). The sole responsibility for such sites lies with their owners.

Any attempt of unauthorized access to the site www.gustapro.ro and any attempt of fraud will be reported to the competent authorities. Any conflict between Gusta Pro Romania SRL and its customers is tried to be resolved amicably by understanding the two parties involved. If this is not possible, the legal provisions of Romania in this field will be applied, and the settlement of disputes is within the competence of the Romanian courts.


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